Refund policy
Refund Policy
At KND, every item is made to order with care and intention. Because of this, we do not accept returns or exchanges for reasons such as incorrect sizing, change of mind, or buyer's remorse. Please review sizing information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at info@kndbrand.com with:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
Once reviewed, we will gladly replace the item or issue a refund when appropriate.
Lost Packages
If your package is lost in transit, please contact us and we will work with the shipping carrier to resolve the issue. Replacement or refund requests are handled on a case-by-case basis.
Order Changes and Cancellations
Orders may be canceled or modified within 12 hours of purchase. Once production has begun, orders cannot be changed or canceled.
Refunds
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Contact
For questions regarding your order, please contact:
Thank you for supporting KND.
BELIEVE.